Find Your Path to Success
We have experience in the healthcare industry and collective BSc, MA, PhD and MBA, which gives us insight into how to prepare written plans concerning promoting person-centred.
We have experience in the healthcare industry and collective BSc, MA, PhD and MBA, which gives us insight into how to prepare written plans concerning promoting person-centred.
How does it works
Step 1: Field Care Supervisor/Care Coordinator performs thorough assessments and gathers data using our specific collection procedure. Please note: it is crucial that we receive full and precise information in a timely manner in order to create an accurate care plan/risk assessment.
Step 2: Completion Confirmation: Tick the box for each completed aspect to signify the fulfilment of the assessment requirements.
Step 3: Safely share the collected data with us seamlessly and confidentially via our secure Egress platform.
Field care supervisors provide an invaluable service – building relationships through care, with a dedication to dignity and trust. Yet increased demands on documentation and data input too often hamper hands-on leadership.
Caring should be about more than rushing between bedsides and desks; it should be about creating heartfelt connections while delivering exceptional service. Our administrative expertise and commitment to compliance empower your team to shine by eliminating clutter, enabling them to zero in on the human connections that truly impact lives.
Free your team from:
Risk Assessments, including Mental Capacity
Audit Templates
Training Matrix
Medication Auditing
Ailment and Medication Fact files
Safeguarding Questionnaires
Allow us to lift the weight of systems off your shoulders, and provide your caregivers more time to do what’s important.
Services We Offer
Our specialised team develops customised Care Plans and Risk Assessments to elevate your quality of care. After conducting comprehensive evaluations, we input key data and documentation into your chosen systems for secure accessibility.
Completed plans are delivered via encrypted Egress transfer for your review and implementation use. We welcome collaborative editing within a two-week period to ensure ideal alignment with your organisational needs.
The HCA Concierge team will review your Section 42 safeguarding inquiries and requests. We will then schedule a phone consultation with your staff to collaboratively address any remarks or follow-up items.
Our goal is to promote transparent learning and improvement. We will have open discussions to fully understand your processes, identify root causes, and implement best practices per CQC guidance. This ensures your workforce is supported to meet the needs of those you serve.
Ultimately, our consultations aim to reinforce training, uphold safeguarding standards, and help your staff feel valued as essential care providers. That’s why we take a holistic, person-centred approach focused on continuous quality improvement.
Please contact us if you have any questions or requests from oversight bodies such as CQC, CCGs, or healthcare officials. We are happy to assist however we can.
To ensure we have the full context, please reach out while the inquiry window is still open. We will gather all relevant details upfront so we can provide the most complete response.
We want to accurately showcase and support your organization. In order to achieve this, it’s crucial that we receive complete information that has been promptly inputted into the chosen system. Please note: We are not responsible for any inaccuracies in the data you provide.
The initial consultation (up to 15 minutes) is free of charge so we can clarify the scope of support.
HCA Concierge
You became a caregiver because you wanted to help people live better lives. Yet, in the tangle of regulations, staffing challenges, and time constraints, that purpose can dim under competing priorities. What if you had a partner dedicated to reigniting the passion that drew you to care in the first place?
As former industry professionals ourselves, we intimately understand this experience. That’s why we founded HCA Concierge – to help today’s organisations thrive by placing meaningful care plans at the forefront of operational priorities, not leaving them somewhere at the bottom of an overflowing inbox.
Armed with BSc, MA, PhD, and MBA qualifications, our seasoned team is uniquely positioned to craft meticulously prepared plans that champion person-centred care, while ensuring our clients seamlessly meet the five critical questions encompassing the Safe, Effective, Caring, Responsive, and Well-led approach, integral components of the recently launched Single Assessment Framework by the Care Quality Commission (CQC).
We offer these services because building positive relationships with local authorities and stakeholders is crucial. We ensure compliance by making appropriate notifications to the Care Quality Commission (CQC) and assisting with clear documentation in accordance with Safeguarding guidelines. Our commitment extends to conducting regular risk assessments as part of our policy, actively involving service users in their care and addressing the impact on their lives to enhance overall risk management.
We understand what quality care entails, and it begins with accurate information and thorough documentation.
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